Privacy Policy
Privacy Policy
Introduction
Lunova respects your privacy and is committed to protecting your personal data. In this privacy policy we explain what data we collect, how we use it and what rights you have regarding your personal data. This policy applies to all services offered through our webshop www.lunova-essence.nl.
Who are we?
Lunova
Ambachs Street 29A
CHAMBER OF COMMERCE: 75006111
info@lunova-essence.nl
For questions about this privacy policy, please contact us using the contact information above.
- What data do we collect?
When using our webshop, we may collect the following personal data:
- When placing an order:
- Name
- Address details
- Phone number
- Email address
- Payment information (through secure payment providers only)
- When creating an account:
- Username
- Password
- In communication:
- Data you provide us when filling out the contact form, sending an e-mail or contacting us by phone.
- Automatically collected data:
- IP address
- Browser information
- Click behavior and pages visited
- Why do we collect your data?
We process your data only for the following purposes:
- To process and deliver your orders.
- To inform you about your order or updates in our services.
- To let you manage an account and log in.
- For marketing purposes, such as sending newsletters (if permission is granted).
- To improve our webshop and user experience through analysis of your behavior on the website.
- How do we protect your data?
We take appropriate technical and organizational measures to protect your data from loss, misuse, and unauthorized access, including:
- Use of SSL encryption for a secure connection.
- Periodic security updates and monitoring of our systems.
- Access to personal data is limited to authorized employees.
- Do we share your data with third parties?
We share your data only when necessary, such as with:
- Logistics service providers for the delivery of your order.
- Payment processing services.
- Analytics partners such as Google Analytics (user data is anonymized where possible).
We do not provide your information to third parties for commercial purposes without your consent.
- Cookies
Our web shop makes use of cookies. These are small text files that are stored on your device. Cookies help us to:
- Keeping the website functioning properly.
- Remembering your preferences.
- To analyze and improve the use of the website.
At you first visit to our webshop we ask permission to place analytical and marketing cookies. You can always delete or disable cookies via your browser settings.
- Your rights
You have the following rights regarding your personal data:
- Right of access: You may request a copy of your data.
- Right to rectification: If you data is incorrect, you can ask us to correct it.
- Right of deletion: In certain cases, you can ask us to delete your data.
- Right to restrict processing: You can object to certain processing of your data.
- Right to data portability: You can receive a copy of your data in a structured format.
- Right to object to direct marketing.
To make a request, please contact us at info@lunova-essence.nl. We will respond within one month.
- Retention period
We will not retain your data longer than necessary for the purposes listed above, unless a longer retention period is required by law.
- Changes to our privacy policy
We may update this privacy policy. We encourage you to review this policy periodically so that you are aware of any changes.
Contact details
If you have any questions or complaints regarding this privacy policy, please contact us at:
info@lunova-essence.nl
